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We normally send our bank account details, along with a personalized amount to pay, within 24 hours of the purchase. Please verify your spam folder if you cannot find our email in your inbox.

In spite of our fast shipping, there are always a 3%-5% of parcels arriving late, 15-30 days after the product is shipped.

We therefore ask customers to be patient, and do not worry if your purchase does not arrive before 30 days of expedition.

We consider an article as “lost in Transit” only when 30 days from expedition has passed. Please write us if more than 30 days have passed.

Around 50% of the problems are related to a wrong usage of the product. We ask customers to try carefully their products. Please write us if you cannot find a solution.